FAQ

Our coats are designed with feminine cuts and follow standard measurements. To ensure the perfect fit, each product includes a detailed size guide . If you need more information, our team is availableto assist: you can email us at support@debcare.pt .

If your order has not yet been processed, we will do our best to make the change or cancellation. Please contact us as soon as possible at support@debcare.pt . However, as orders are processed quickly, we cannot always guarantee these changes.

When you place a pre-order, you reserve your favorite coat while it is still in production. On the product page, you will find the estimated delivery time. Generally, deliveries occur between 2 to 4 weeks after the pre-order launch.

Thank you for your order! You should receive a confirmation email shortly. If you can’t find it, please check your spam folder. If you still haven’t received it, send us a message with your name and order number to support@debcare.pt .

If you have entered the wrong address, please contact us immediately at support@debcare.pt . If the order has not yet been shipped, we can update the address. If it has already been dispatched, you will need to contact the carrier to request the change.

Once your order has been shipped, you will receive a confirmation email. Deliveries typically take 2 to 4 business days.

If your order contains a pre-order item, please remember that it will only be shipped once all items are ready. If there is an unexpected delay, please contact us for more information.

Of course! We understand that sometimes you may need to return an item. Please make sure the coat has not been used and is within the 14-day return period from the day you receive the order. Check our return policy for more details.

The return cost is covered by the customer. If your order was shipped with free shipping, the return will be refunded minus the regular shipping cost for your country. This is because we want to encourage sustainable purchasing decisions, minimizing environmental impact.

DEBCARE coats are produced in Portugal with a focus on quality and comfort for healthcare professionals. We work closely with our production team to ensure that each piece is made to the highest standards.

Our coats are made with high-quality fabrics, chosen to ensure durability, comfort, and elegance. We use breathable, easy-to-care-for materials, ideal for healthcare professionals who value style and comfort during work. The composition of each coat is available on its respective product page.

Yes, DEBCARE coats are designed to be practical and durable for daily use. We recommend machine washing with cold or lukewarm water, using a gentle detergent, to preserve the quality of the fabrics. Always check the care instructions on the coat’s label.

All our coats are designed with strategically placed pockets to make the work of healthcare professionals easier. The pockets are spacious enough to hold essential tools, such as pens, notepads, or small instruments.